Description

Green Business Certification Inc. (GBCI) is the premier certification body responsible for global delivery and quality oversight of green building and green business sustainability standards. GBCI’s integrated team of green building specialists administer and advance the certification programs of industry leading rating systems addressing sustainability, health, and wellness in the built environment and beyond for LEED, WELL, PEER, SITES, EDGE, ICP, and TRUE.

General Description

The GBCI Certification Operations Associate will be part of the Certification team and facilitate third party verification services to project teams, including managing relationships with a network of service vendors, resource planning and allocation, and will serve as a primary resource for escalated process and customer service issues. In coordination with the certification management team, this individual will set and ensure performance against targets for operational efficiency at GBCI. The Operations Associate plays an integral role in managing and improving upon existing standard operating processes as well as developing and deploying certification processes surrounding the integration and delivery model for GBCI’s new non-LEED programs. In addition, the Associate will also assist with various program management and development tasks (such as creating program resources, updating documents, supporting launch of new initiatives etc.)

The successful candidate is a personable team member with an aptitude for operations tasks, project management, process improvement, and a passion for learning. Known for a strong sense of ownership, problem solving, creativity, and professional accountability. Detail oriented with superior organizational and time management skills. Demonstrated ability to embrace change and multitask in a fast-paced, dynamic work environment.

This position may be performed in Washington, DC or remotely.

Responsibilities

Certification Operations

• Support day-to-day operations and serve as the primary point-of-contact for a wide range of GBCI certification programs: monitor review timelines and ensure deadlines are met, process applications, perform light technical quality control, communicate policies, and monitor and analyze program specific performance metrics and prepare reporting.
• Liaise with other GBCI and USGBC departments, such as Customer Service, Credentialing, Technical Solutions, and Education to provide technical and process-related support. Provide timely, effective, accurate and organized information and oversee technical resolution for diverse range of complex issues and coordination for a defined process.
• Deliver outstanding customer support by providing timely, positive and professional responses and maintaining composure under pressure.
• Support certification programs including but not limited to: business process development, integration, optimization, and management:
  • Create, organize, and maintain comprehensive documentation for department business processes, tools, and applications
  • Collect and synthesize feedback from end users
  • Work with stakeholders to analyze, measure, and improve (or replace) existing business processes
  • Align certification business processes with industry best practices (ISO 17065 and others)
  • Prepare training materials and/or resources for process and technology end users

• Maintain currency of expertise of existing and emerging business tools and methods as they impact the delivery model of third-party verification services

Program development and management support

• Help with development of program dashboards to report on key data and metrics.
• Conduct research and analyses on various topics to develop issue reports, customer resources, articles etc.
• Revise existing forms, documents, and processes to meet customer and organizational needs as they arise.
• Assist with the creation of forms and documents and support public launch activities for new products and certification pathways
• Conduct various analyses of program and customer information and generate reports of the findings.

• Develop program resources (documents, videos, case studies, tools etc.) for both customers and internal stakeholders as necessary

• Provide administrative support, such as management of internal meetings.
• Review and reconcile program and customer data.

Employee Supervision

• None

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To apply: Please email jobs@usgbc.org or fax your resume and a letter of interest.

• The subject line of the email must include Last name, First name, Position (such as Jones, Sam, GBCI Certification Associate)
• Submit files as PDFs or Word documents.
• Any attachments must be titled Last name, First name, document (such as, Jones_ Sam_Resume)
• Fax: 202-315-3949.
• No phone calls, please.

Requirements

Travel Requirements

• 5% to 10%

Metrics for Success

• Complete all assigned project deliverables and inquiries on schedule
• Achieve customer service satisfaction consistent with department goals
• Achieve individual performance goals on an annual basis
• Demonstrate professional growth by advancing foundational and leadership competencies

Education and Training Requirements/Preferences

• Bachelor’s degree required, preferably in Business Administration, Architecture, Interior Design, Engineering, Planning, Building Operations, Environmental Science

Experience requirements

• Minimum 2 years working in a in highly challenging environment with demonstrated results
• Minimum 1 year professional experience in operations
• Strong foundational knowledge in the areas of Project Management, Resource Planning & Budgeting, and general business operations

Other Required Skills and Qualifications

• LEED Green Associate and/or LEED AP with specialty preferred
• Knowledge in the zero waste, building operations, real estate, construction, and/or building industry preferred
• Passion and commitment to GBCI’s mission to become the premier organization independently recognizing excellence in green business performance and practice globally
• Encourage and accelerate global adoption of green business practices through various sustainability standards, tools and performance criteria.
• Excellent time management, judgment, analytical thinking, and problem-solving skills
• Excellent written and verbal communication skills
• Strong sense of personal responsibility and accountability for delivering high quality work
• Ability to work well both independently and on teams
• Willingness to self-initiate
• Strong computer skills, including proficiency in MS Office suite
• Demonstrated ability to interact effectively with all levels of staff and consultants